Shipping & Returns

Where we ship

We ship hardware to street addresses in all fifty US states and the District of Columbia, Alaska and Hawaii included. We do not ship outside the United States or to US territories, and we cannot ship to PO boxes, APO/FPO addresses or freight forwarders. Orders are dispatched from Dallas–Fort Worth, Texas.

What you can choose at checkout

Shipping is rate-shopped live across UPS, FedEx and USPS from the weight and dimensions of what is actually in your cart and the address you are shipping to. We show you the cheapest carrier for each of three delivery speeds, and we name the carrier underneath so you know who is knocking:

• Standard — 3–5 business days.
• Express — 2 business days.
• Overnight — next business day.

A speed only appears if a carrier will actually do it for your cart and your address. If none of them will, we say so and give you a way to reach us rather than showing a price we have invented. You pay the shipping at the live carrier rate — there is no free-shipping threshold — and the amount you see before you confirm is the amount you pay, with no handling charge added afterwards.

Shipping insurance

Every shipment worth more than $500 is insured for its value automatically. It isn’t an option you tick: the insurance fee is already inside the shipping rate you see at checkout, so there is nothing added later.

Handling time and delivery dates

Each option shows the carrier’s own transit time. Dispatch is normally 1–3 business days of payment clearing, and transit time is on top of that.Where an item has to be ordered in, we tell you before we take the order any further, and you can cancel at that point for a full refund.

Holiday season. Every major carrier applies peak-season surcharges and runs slower from late September into mid-January. Those surcharges are already inside the live rate you are quoted — that is one reason we rate-shop rather than publish a flat table — but transit times in that window can run longer than the carrier’s own estimate.

You will receive a tracking number and a tracking link by email as soon as the label is bought, and your order page updates itself as the carrier scans it. Title and risk of loss pass to you on delivery.

Projection screens ship by freight

Projection screens — and the two kits that include one, the Projection Starter and the Media Room Package — ship by freight, never as a parcel, so they arrive flat and undamaged. Within 80 miles of Dallas–Fort Worth we deliver them with installation; anywhere else, checkout offers a “Request a freight quote” form with your cart and address already filled in, and we come back with a delivered price.

Delivery with installation

For an address within 80 miles of Dallas–Fort Worth, an order with installation attached can arrive with your technician on the day, with no separate shipping charge. Beyond 80 miles, the hardware ships by carrier at your cost and installation becomes a separately quoted job. Installation more than 80 miles from Dallas–Fort Worth is available for jobs of 1,800 sq ft or more. Travel and accommodation are quoted per job.

If an item is unavailable

We keep our catalog current, but a manufacturer can run short after you order. If an item you ordered is unavailable, we contact you and offer a choice: an equivalent alternative at the original price, or a full refund for that item. You choose — we never substitute without asking.

Sales tax

Texas treats the delivery charge on taxable goods as part of the taxable sales price, so orders delivered in Texas are taxed at 8.25% (the 6.25% state rate plus 2% local) on the hardware subtotal plus the shipping charge. Tax is shown as its own line before you pay. Orders delivered outside Texas are not charged Texas sales tax.

Returns

You may return unopened, unused hardware within 30 days of delivery, in its original packaging and with all accessories, manuals and fixings included. Contact us first for a return authorization — returns sent without one cannot be matched to your order and cannot be refunded.

Hardware that has been opened but is undamaged, complete and resalable may be returned within the same window subject to a 15% restocking fee, which covers testing, repackaging and the loss of factory-sealed condition.

We pay return shipping and send you a prepaid label with your return authorization. Refunds are issued to the original payment method within ten business days of the returned item arriving and passing inspection.

What we can’t take back

• Hardware that has been installed, mounted, drilled, cut, terminated or otherwise modified.
• Items configured or programmed specifically for your property.
• Hard drives and recorders that have been powered up and written to.
• Special-order items brought in specifically for you, once dispatched.
• Anything returned incomplete, damaged, or outside the 30-day window.

None of this affects your rights where an item is genuinely faulty — see Warranty.

Damaged, missing or incorrect items

Inspect your delivery when it arrives. Report shipping damage, a missing item or a wrong item within 5 days of delivery, with your order reference and photographs of the packaging and the item. We will replace it or refund it — your choice — and we arrange and pay for the collection.

Canceling an order

An order can be canceled for a full refund at any point before it is dispatched. Once it has shipped, treat it as a return.

Installation is separate

Installation isn't charged today. Aji quotes it after a free walkthrough. There is nothing for installation to refund at the point of purchase, and a quote request carries no charge. Canceling a scheduled installation is covered in our Terms of Service.

How to start a return

Use the returns page — you will need your order number and the email address on the order. You get an RMA number immediately; wait for us to approve the return before sending anything back, and write the RMA number on the outside of the box.